Applies To Product(s): AutoPIPE, Version(s): 2004, XM, & V8i Environment: N/A Area: General Subarea: Original Author: Bentley Technical Support Group Phone Queue for: 1-800-BENTLEY (1-800-236-8539) Outside the United States +1 610-458-5000 1. For information on Bentley's products and services, or to place an order with a Sales representative, please press 1. 1.1. For Bentley Institute Training and information, please press 1. 1.2. For general information about product features and pricing, to purchase Bentley software, Professional Services engagements or information about SELECT, Passport, or other subscription programs, please press 2. 1.3. For all other inquiries, please press 3. 1.4. To return to the main menu, please press 9. 2. For all billing, payment and invoicing inquiries, please press 2 2.1. If you wish to make a payment on your invoice or need a copy of your invoice, please press 1. 2.2. For all other invoicing, billing or contract issues, please press 2. 2.3. To return to the main menu, please press 9. 3. For web related issues, including login and password, please press 3. 4. For Bentley product activation questions or to obtain your Bentley product license, please press 4. 5. For Bentley product technical support, please press 5. 5.1. For the fastest technical support visit www.bentley.com/support . If you're a member of our SELECT program, you can speak directly with an analyst by using the exclusive toll-free support number. For help in obtaining this number, please press 1. 5.2. If you are not a SELECT member and would like information on becoming one, please press 2. 5.3. To return to the main menu, please press 9. 6. For information about Bentley Institute training, assistance registering for Bentley Institute training, or any other issues related to training, please press 6. 7. For all other inquiries please press 7 Exclusive Toll-Free Support Number Welcome to Bentley SELECT Technical Support. This call may be recorded for training and quality assurance. Press 1 if this is a new issue. Press 2 if this is an existing issue. (If 2 is selected) Please enter your 10 digit service ticket number now, followed by the pound or hash symbol. Press 1 if you know your contact id number. Press 2 if you do not know your contact id number. (If 1 is selected) Please enter your Contact ID number now. 1. Press 1 if you're having an issue accessing a Bentley website or activating a Bentley product, or if you need assistance with a Bentley product license or a SELECTServer. 1.1 Press 1 for an issue activating a Bentley product or a problem with a Bentley product license 1.2 Press 2 if you're having an issue accessing a Bentley website, including login and password issues 1.3 Press 3 if you're having an issue configuring your SELECT Server Press * to return to the main menu 2. Press 2 for Bentley cross-discipline issues such as plotting and printing, hardware, developer support, point cloud functionality and iModel. 2.1 Press 1 for Bentley product printing issues including MicroStation printing and ProjectWise InterPlot 2.2 Press 2 for input devices and graphics card hardware 2.3 Press 3 for Pointools products or Point Cloud functionality 2.4 Press 4 for CloudWorx 2.5 Press 5 for Developer Support such as MDL, VBA, .NET, Macros, and SDK's 2.6 Press 6 for iModel 2.7 Press 7 for Generative Components and Generative Components Extension Press * to return to the main menu 3. Press 3 for MicroStation, Navigator and Platform products. 3.1 Press 1 for MicroStation, Bentley View and PowerDraft. 3.2 Press 2 for Raster products, Raster Manager, and Descartes 3.3 Press 3 for Bentley Navigator Press * to return to the main menu 4. Press 4 for Server Products including ProjectWise, LifeCycle Server, Facilities and Publisher products. 4.1 Press 1 for ProjectWise, ProjectWise Online, Publisher, and Transmittals 4.2 Press 2 for LifeCycle Server 4.3 Press 3 for Facilities 4.4 Press 4 for Geospatial server products, including Geo Web Publisher, ProjectWise Connector for ArcGIS and Oracle, and Geospatial Server Press * to return to the main menu 5. Press 5 for Plant, Electrical and Construction products. 5.1 Press 1 for OpenPlant, AutoPLANT, or PlantSpace products 5.2 Press 2 for Promis.e, Bentley Substation and Bentley Raceway and Cable Management 5.3 Press 3 for ConstructSim products 5.4 Press 4 for Bentley Building Electrical Systems 5.5 Press 5 for Bentley Electric, Expert Designer, Signal Relay, and EED products Press * to return to the main menu 6. Press 6 for Civil roads, bridges and transportation products. 6.1 Press 1 for GEOPAK products 6.2 Press 2 for all InRoads products, including Bentley Rail Track, PowerSurvey, PowerCivil and Power Rail Overhead line 6.3 Press 3 for MX products 6.4 Press 4 for ARPS, Right of Way, Location Data manager and Outdoor Advertising Systems 6.5 Press 5 for SUPERLOAD 6.6 Press 6 for OPTRAM 6.7 Press 7 for LEAP Bridge and LARS Bridge 6.8 Press 8 for RM Bridge 6.9 Press 9 for InspectTech products Press * to return to the main menu 7. Press 7 for Building Design, Structural Analysis & Detailing, Piping Analysis, Offshore, Marine Analysis and Design, and Energy Analysis products. 7.1 Press 1 for AECOsim Building Designer, Bentley Architecture, Building Mechanical Systems, Structural Modeler and Building Electrical Systems 7.2 Press 2 for RAM products 7.3 Press 3 for STAAD products 7.4 Press 4 for Bentley ProSteel, ProConcrete or Prostructure products 7.5 Press 5 for LEAP building products 7.6 Press 6 for Bentley Energy Analysis products, including AECOsim Energy Simulator and Hevacomp 7.7 Press 7 for CAE and AutoPIPE products 7.8 Press 8 for SACS products 7.9 Press 9 for Maxsurf and Multiframe products Press * to return to the main menu 8. Press 8 for GeoSpatial, GeoTechnical, Raster, Communications, Hydraulics and Hydrology modeling products. 8.1 Press 1 for Haestad, Hydraulics and Hydrology modeling products 8.2 Press 2 for Bentley Fiber, Bentley Coax, Bentley Inside Plant, FOCUS and Telco products 8.3 Press 3 for Raster products, Raster Manager, and Descartes 8.4 Press 4 for Geospatial desktop products, including Bentley Map, Bentley Map Power View and Bentley Map Enterprise 8.5 Press 5 for Cadscript and Mapscript 8.6 Press 6 for Sisnet products 8.7 Press 7 for gINT and GeoStructural Analysis products. Press * to return to the main menu 9. Press 9 for AssetWise products. 9.1. Press 1 for Exor products 9.2. Press 2 for EB products Press * to return to the main menu See Also Bentley AutoPIPE External Links Bentley Technical Support KnowledgeBase Bentley LEARN Server Comments or Corrections? Bentley's Technical Support Group requests that you please submit any comments you have on this Wiki article to the "Comments" area below. THANK YOU!
↧