Applies To Product(s): AutoPIPE, Version(s): 2004, XM, & V8i Environment: N/A Area: Install Subarea: Original Author: Bentley Technical Support Group Problem: How to Download, Install, License, and Update AutoPIPE V8i 09.06.xx.xx? Answer: Step #1: Select one following methods to download the AutoPIPE software: New Download Software Procedure - After May 1,2014 Old Download Software Procedure - Before May 1,2014 Step #2: Install AutoPIPE Select the correct Hyperlink below: AutoPIPE V8i 09.06.01.xx AutoPIPE V8i 09.06.00.xx Step #3: Set-up Licensing After the installation was completed the following should have appeared: Select the correct type of licensing for your location and press Next button 2. Enter the Server Name and Site Activation key EXACTLY, then press Test Connection button: If the following appears, GREAT... continue to the next section by pressing OK button However, if the following appears, confirm the internet connection, Server Name, and Site activation key are correct. If the problem still persists, then contact the Bentley Licene Department for further assistance. 3. Select a Country from the drop down listing and press Next button 4. Screen to confirm settings from previous screens, Press Finish button. You have completed the program installation. press the CLOSE button Step #4: Start AutoPIPE. 1. Start AutoPIPE by double clicking on the desktop icon or from the Start Menu> Bentley Engineering> AutoPIPE Select Series 2. when you first start the program a bunch of screens will appear: a. AutoPIPE application screen b. Welcome to AutoPIPE Licensing c. Bentley AutoPIPE News feed 3. On the Bentley AutoPIPE News Feed , recommend pressing Settings button, then place a check mark for Bentely AutoPIPE & Bentley Releases. 4. On the Welcome to AutoPIPE Licensing screen, press the radio button in front of the type of AutoPIPE version license (i.e Standard, Advanced, or Nuclear) on your contract for the indicated SELECTserver. and press OK button. If the program reverts to TRIAL mode or DEMO mode perform the following: A> In AutoPIPE Select Tools> Settings License Management Tool (LMT): B> After the program opens, ignore the information on the Activation Status tab and select the 2nd tab License Checkout , Is AutoPIPE listed with available more than 0 as sown below?: If not, first check Tools> Options> confirm your Server Name, Site Activation Key, press Test Connection button. A message should appear "SELECTserver and Activation Key verified.". If Not, contact your Bentley On site Admin, or the Bentley License Department. Some one needs to check your server for user application restrictions or missing software. C> After this has been fixed, back in AutoPIPE, select Tools> Settings> Edition> select one radio button in front of version of the program listed in your LMT that has more than 0 available: AutoPIPE Standard, AutoPIPE PLUS, or AutoPIPE Nuclear. Note: If your license contract has the add features, KHK2 or Stress ISO, and wish to add that feature, you can also select those radio buttons in addition to the AutoPIPE version radio button. After pressing OK button, the application will look at your License Management Tool, check available license for the product selected, if available, check out the license, reducing the available pool licenses by 1, and the application will be ready for you to use. To verify the application has a valid license, the top application bar will have one of the following: HOWEVER, if a valid license was not found available, the application will revert to DEMO mode, as indicated by: If revert to demo, Verify AutoPIPE version selected above matches the license available in Tools> Settings> License Management Tools> Product list. Verify license is available, Tools> Settings> License Management Tools> available column next to product selected Verify the internet connection and server connection. Verify Select Server XM Dashboard Settings (i.e. Application restrictions, user restrictions, etc...) http://selectserver.bentley.com/bss/admin/ Contact Bentley License Team If your application is not licensed correctly due to License Management Tool issues, please contact the Bentley License department to verify your account status. Troubleshooting: 1. Can see thru the application to the desktop: Fix: Please try the following suggestions (#3 fixes most occurrences): a. Does the computer meet the minimum requirements? See help> Contents> Bentley AutoPIPE> Getting Started> Installation andAuthorization> Installation> System requirements b. Change hardware acceleration inside AutoPIPE, View> Setting> Uncheck Enable hardware acceleration. c. Change computer display properties: If running: WinXP : Change computer display properties: Control Panel> Display> Settings tab> Advanced button> Troubleshoot Tab> select hardware acceleration = none. Then try to open a model in AutoPIPE. Win7: 1. Choose Start > Control Panel. 2. Double click Personalization and select Display Settings. 3. Click Advanced Settings. 4. Click Change Settings on the Troubleshooting tab. 5. Move the Hardware Acceleration slider to None. 6. Click Apply and then click OK to accept the new setting and close the dialog box. 7.Click OK to close the Display Properties dialog box If the dialog is grayed out, your video card will not let you change the setting, contact your graphic card manufacture and request a procedure to disable graphic acceleration update graphics card driver. d. Does the computer meet the minimum requirements? See help> Contents> Bentley AutoPIPE> Getting Started> Installation and Authorization> Installation> System requirements e. Change hardware acceleration inside AutoPIPE, View> Setting> Uncheck Enable hardware acceleration. f. Change computer display properties: Control Panel> Display> Settings tab> Advanced button> Troubleshoot Tab> select hardware acceleration = none. g. Control Panel> Display> Appearance> Effects> "Use transition effects for menus and tooltips " should be unchecked h. Update computer’s OPENGL display drivers. i. Disable virus protection or document management applications, and then try to run the program. Some software are reporting high CPU usage on PCs running windows. 2. Application Crashes on start-up A. When you receive the following message: “AutoPIPE application has encountered a problem and needs to close. We are sorry for the inconvenience.” The error also indicates that further details about the error can be obtained by clicking a link. Clicking the link displays an error report that lists atioglx.dll as the offending library. This library is used by ATI graphics card. Solution: Upgrading the graphics driver or reducing the graphics card hardware acceleration. See “Change computer display properties” above. 3. Visual Fortan run-time error; forrtl: sever (9) permission to access file denied During installation or while using the application the following error appears: The problem with reading/writing this file can be caused by a. User having no access to this folder (folder is read only) b. File is read only, check file properties c. No disk space on drive C: where temp folder is located d. Change settings in the antivirus to exclude AutoPIPE and also .UND files. See Also Bentley AutoPIPE External Links Bentley Technical Support KnowledgeBase Bentley LEARN Server Comments or Corrections? Bentley's Technical Support Group requests that you please submit any comments you have on this Wiki article to the "Comments" area below. THANK YOU!
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