Hello Robert, When submitting a Service Request, best to ZIP all items into a single ZIP file. Or after getting the automatic reply email, send beck a email with any new attachments in a zip file. Zip files are easier to manage and store. Our Service Request manager does not have the same functionality when working with attachments as does MS Outlook. Again, please use ZIP files when transmitting data to Bentley. Regards, Mike Dattilio Bentley Product Advantage Group Analyst ===================================================
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