Hello HVN,
If you are an AutoPIPE or STAAD.Pro QA&R customer, you have access to published errors. This is a good place to search for known issues before creating a new support incident as the problem may already be documented and there may be workaround suggestions for you as we develop of solution to the issue. Use the link below to search through a database of these issues, and/or to create a report detailing known issues over a given time period.
selectservices.bentley.com/.../AutoPLANT+Error+Reports
For details on QA&R, see Bentley's Knowledge Search utility:
____1. Go to the Bentley web site (www.bentley.com)
____2. Select "Support and Services" from the top ribbon
____3. Select "Support" hyper link
____4. In the multi colored blue/green grid, under Support Tools heading, select "KnowledgeBase" hyperlink
____5. Log into the Bentley website. (call Bentley if you have troubles logging into the website)
____6. Enter the following into the "Search Text" field "71856" and press "Search" button.
____7. The first 100 hits will be displayed.
____8. Review the results and select the hyperlink labeled "AutoPIPE: What is QA&R".
Note:
a. Use the "Advanced search" hyper link can yield more specific results (exact phrase, limited to a product name, etc..)
b. See training video on using Knowledge Search at: http://screencast.com/t/wZ0sHOGpdibl
Regards,
Mike Dattilio
Bentley Technical Support Analyst
Web: http://selectservices.bentley.com/
Create your Service Request online! Log in to SELECTservices Online via http://selectservices.bentley.com/ and then go to My Support Account > Service Request Manager. You'll have the ability to create a new Service request, view all Service Requests created by you or anyone else in your company, and view statistics on previous requests.
