Attend a live meeting with an AutoPIPE Analyst:

There are 3 options with which to enable AutoPIPE analyst to see your monitor: Team Viewer, Microsoft Lync or Simple Help. Each method has benefits and limitations. Let me know if you have a preference. Otherwise, this document will focus on using Microsoft Lync, see instructions below:

Option #1: Join a TeamViewer Meeting

If this is your first time in a net meeting please follow these instructions in order to join the TeamViewer meeting:

1. Select the following web link:
   http://download.teamviewer.com/download/version_8x/TeamViewerQS.exe

2. Your browser may prompt whether to proceed. In Internet Explorer, press the Run button. In other browsers such as Chrome or FireFox, download the file, and then run it afterwards. Please note that the download process may take some time.
   

3. The following dialog may be displayed. Press the Yes button to continue.
   

4. In another few moments the following is displayed:
   

5. You must send the AutoPIPE analyst "Your Id" number and "Password" each time you engage in an online meeting as the values will change every time.

Option #2: Join a Microsoft Lync Meeting

If this is your first time in a net meeting please follow these instructions in order to join the Lync meeting.

1. Just before the meeting an analyst will send you a meeting invite link similar to the one below:

   Note: these values change with every meeting invite sent out.  

2. Open the internet address above in an internet browser. The following may appear:

   .

3. Suggest selecting the link “Download and Install Lync Attendee” and follow all on screen instructions to install the application.

4. After the application has been installed, open the internet address originally sent in step 1 above.

5. The following screen will appear, select “Join as Guest” by selecting the radio button, Enter a screen Name, and pressing the "Join" button

6. If you have a speaker and microphone hooked up to your computer you can use them now. Otherwise dial the phone number provided in the original email (see step #1 above).

1. If  for some reason the Lync phone number is not working, please use the following

   (Note: this number is only valid with AutoPIPE analyst Mike Dattilio, live meetings with other analyst will require a different access code).
   
   800-504-8071        access code = 4255891

• After entering the meeting, share your screen by selecting the Share drop down option and choose “Desktop” or “All monitors” 

Option #3: Join a Simple help Meeting

This the last resort as this link is very slow. If this is your first time in a net meeting please follow these instructions in order to join the Simple Help meeting:

1. Select the link below:
   
   http://simplehelp.bentley.com

• Note: may not work on computers with Windows XP OS.

1. The following should appear:
   

2. Press the "Download Remote Support" button and the following should appear:
   Note: IE9 and higher user may need to press Run button at the bottom of the screen
   

3. Press  Accept button,

4. Enter your Name,  press the Submit button, and notify me what name you had used.

5. The following screen should be diaplayed until an analyst connectes to your system: