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| Applies To | | |
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| Product(s): | AutoPIPE, | |
| Version(s): | 2004, XM, & V8i | |
| Environment: | N/A | |
| Area: | Install | |
| Subarea: | | |
| Original Author: | Bentley Technical Support Group | |
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Problem:
How to Download, Install, License, and Update AutoPIPE V8i 09.06.xx.xx?
Answer:
Step #1: Log onto the Bentley Web Site
If you are part of the QA&R program, any installation from a downloaded file for AutoPIPE or ATS is strictly forbidden and does not constitute a valid installation or verification. All QA&R user must install the applications from the CDs received from Bentley systems QA&R manager
1. Open internet explorer web site http://selectservices.bentley.com/en-US/
A. Select "Support & Services" Tab
B. Select "Support"
C. Select “Software Downloads”
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D. Log into web site.
Note: If you do not have a current log, in please contact your local Bentley site administrator who can assist you with the correct information and permissions.
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Step #2: Download AutoPIPE V8i Program
1. In the “Search By:” area, Select radio button next to “Product”, and select “AutoPIPE Products” from drop down list
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2. In the “Filter By” area, “Files Posted within last”, change from “6 months” to “ALL”.
3. Press the “Search” button at the bottom of the web site
4. Select the version of AutoPIPE to download by placeing a check in the box next to the name and confirm that any dependencies have also been selected.
Note: The following screen shot may show different versions then currently available, but the steps to download
are the same. Select a version to download. If you do not see check boxs next to the applications, you do not have download rights. Contact Bentley BRC or your account manager to discuss your options.
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Note: Far right column notifies you of the OS for which the application is certified on. Installing the application on any other OS will be at your own risk and will not be supported
5. Scroll to the bottom of the web page, press “Continue” button located in the bottom right corner.
6. Select Delivery method, Default Download, you can chose Download or Burn CD (an official CD will be mailed). Press “Continue” button
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A. Download Procedure
a. Selec the Radio button for "Download" and press "Continue" button.
b. Read the Legal Terms of Use statement. If you agree, press the “Accept” button.
c. Then press the “Advanced Download Manager” button. Provide pathname to download the fil, and finally press the “Start Download” button.
Note: Sometimes users are unable to download software from Bentley SELECTservices website by clicking on the link ‘Download’. Here are the steps which should help:
i. Turn off a pop-up blocker in Internet Explorer by going to Tools-> Pop-up Blocker -> Turn Off Pop-up Blocker
ii. Add www.bentley.com to Trusted Sites in IE by going to Tools -> Internet Options -> Security -> Trusted Sites -> Sites
iii. Change a security level for this webpage to Low in IE by going to Tools -> Internet Options -> Security -> Trusted Sites -> Custom level… and change drop down list to Low.
B. Burn DVD(s) Procedure
a. Selec the Radio button for "Download" and press "Continue" button.
b. Provide shipping information, and press the “Complete” button. The disk will be manufactured and sent by mail to the address provided in due time.
7. Other applications required to complete an installation an duse the software:
a. Select Server V8 XM
Step #3: Download AutoPIPE V8i Program Updates
AutoPIPE updates are created as needed. Notification of these updates are included in a Bentley Press release or Newsletter which is sent to those who have signed up to receive Select Newstream for Plant products.
Otherwise, it is the end users responsibility to periodically check the following location for product updates
1. Use the instructions above to log on the Bentley web site and navigate to the Support Download web page.
2. In the Search By area, Select radio button next to “Product”, and select “AutoPIPE Products” from drop down list
3. In the Filter By section, change "Download Category" to "Enhancements and Updates", and “Files Posted within last” to “ALL”
4. Press the “Search” button at the bottom of the web site
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5. Place a check in the box next to the name and confirm that any dependencies have also been selected.
6. Press “Continue” button
7. Select Delivery method, follow steps above for procedure to Download or Burn DVD(s).
Step #4: Install AutoPIPE V8i 9.6.x.x
Note: For those installing the application on Win 7 please see "Installing AutoPIPE on Win 7" section below before continuing,
1. This procedure assumes that Select Server XM has been install and configured, If not please contact the license group to assist you.
2. Must log onto user's computer with full Administration rights.
3. Suggest that AutoPIPE V8i is installed while accepting all the default settings.
a. Prefer that the application is not installed over a network connection; suggest that the EXE file is on the users system before starting the installation.
b. If you have already installed AutoPIPE V8i, using add/remove programs uninstall:
" all previous versions of AutoPIPE
" PCF to NTL translator
" ADLPipe to NTL translator
" Bentley STRAIT
c. Navigate to the EXE file download using the procedure above.
Default: C:\Downloads \Bentley \
d. Double click on the "ap09060015en.exe" to start the installation process.
Note: Be patient while the application is installing as it is checking to verify programs already installed, verifying drive space, etc.. there may be periods when it appears nothing is happening. Give the system time. In the event the installation stops a warning / error will be presented. Just follow the prompts and be patient. Highly recommended that all applications are closed during the installation process. On average it will take 6-8 min to install everything.
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Wait for the application... it is working in the back ground
the following may or maynot appear, just press OK button
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e. Finished, with AutoPIPE install, continue with next section, Step #5: Licensing, before starting the application.
Installing AutoPIPE on Win 7
Only perform these steps if installing on Windows 7 and the default setting above did not work, otherwise continue to next section:
Windows 7 has some features and settings that may need to be adjusted in order to install / use AutoPIPE V8i correctly. Please see the following one or more suggestions.
- Platforms supported: Windows 7 Professional or higher (application will not function correctly on other
version of windows) - Install to the default locations (do not select a different installation drive location, known issue to crash
the installer) - Modify Setup Properties: Compatibility mode.
- Download AutoPIPE V8i to your local computer hard drive.
- Log on with admin privileges.
- Go to the folder where the "ap09060015en.exe" to is located.
- Right click on EXE file and select ‘Properties’
- On the compatibility tab. Select the option ‘Run this program in compatibility mode for’ and select "Windows XP SP2", press "Change settings for all users" and click OK to close this dialog.
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d. Modify Compatibility settings: Run program as Admin
First try Step #3 above, if does not work, open the same dialog above, and also check on “Run this program as an administrator”.
Try the installation process again.
e. Error occurs when installing:
Unhandled Exception Error number 0x80040707:
If you're getting this error message as part of an installation or upgrade routine, here's one of the easiest ways to circumvent the problem:
- Go to the directory that holds the file for launching the installation
(for example, C:\Downloads\Bentley\ap09060015en.exe). - Right-click on the installation file and select “Run As Administrator”.
- Uncheck the box that says “Protect My Computer And Data From Unauthorized Activity”, and click OK button.
- Alternatively, if you're running this installation from a CD, you may need to simply clean the CD and try the installation again.
- Another possibility for resolving this error is to run Windows Update on the system before running the installation routine. Reference: http://articles.techrepublic.com.com/5100‐10878_11‐5252325.html
f. Turn off DATA execution
Turn off data execution protection before installation of AutoPIPE
- Right click on My Computer and choose Properties. Then click on the Advanced tab, Performance, and then Settings.
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g. Inspect background processes
Some applications that are running in the background may cause problems when trying to install the application. Verify the following types are turned off during the installation process:
- File Management software
- Virus protection software
Note: If you are still having installation problems on Win 7 after trying all the above suggestions, please send your computer’s information.
Start> Programs>Accessories> System Tools> System Information. After the program has been opened, select File> Save> save file and send me a copy of systemname.NFO file for inspection.
Also, perform the following: start DOS command, c:\> Dir /s /o /ogne>systemname.txt, send me a copy of
the systemname.txt for review. This file may be large and can be shrunk by adding it to a ZIP file.
Step #5: Set-up Licensing
- After the installation was completed the following should have appeared:
Select the correct tye of licensing for your location and press Next button
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2. Enter the Server Name and Site Activation key EXACTLY, then press Test Connection button:
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If the following appears, GREAT... continue to the next section by pressing OK button
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However, if the following appears, confirm the internet connection, Server Name, and Site activation key are correct. If the problem still persists, then contact the Bentley Licene Department for further assistance.
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3. Select a Country from the drop down listing and press Next button
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4. Screen to confirm settings from previous screens, Press Finish button.
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You have completed the program installation. press the CLOSE button
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Step #6: Start AutoPIPE.
1. Start AutoPIPE by double clicking on the desktop icon or from the Start Menu> Bentley Engineering> AutoPIPE Select Series
2. when you first start the program a bunch of screens will appear:
a. AutoPIPE application screen
b. Welcome to AutoPIPE Licensing
c. Bentley AutoPIPE News feed
3. On the Bentley AutoPIPE News Feed, recommend pressing Settings button, then place a check mark for Bentely AutoPIPE & Bentley Releases.
4. On the Welcome to AutoPIPE Licensing screen, press the radio button in front of the type of AutoPIPE version license (i.e Standard, Advanced, or Nuclear) on your contract for the indicated SELECTserver. and press OK button.
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If the program reverts to TRIAL mode or DEMO mode perform the following:
A> In AutoPIPE Select Tools> Settings License Management Tool (LMT):
B> After the program opens, ignore the information on the Activation Status tab and select the 2nd tab License Checkout, Is AutoPIPE listed with available more than 0 as sown below?:
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If not, first check Tools> Options> confirm your Server Name, Site Activation Key, press Test Connection button. A message should appear "SELECTserver and Activation Key verified.". If Not, contact your Bentley On site Admin, or the Bentley License Department. Some one needs to check your server for user application restrictions or missing software.
C> After this has been fixed, back in AutoPIPE, select Tools> Settings> Edition> select one radio button in front of version of the program listed in your LMT that has more than 0 available: AutoPIPE Standard, AutoPIPE PLUS, or AutoPIPE Nuclear.
Note: If your license contract has the add features, KHK2 or Stress ISO, and wish to add that feature, you can also select those radio buttons in addition to the AutoPIPE version radio button.
After pressing OK button, the application will look at your License Management Tool, check available license for the product selected, if available, check out the license, reducing the available pool licenses by 1, and the application will be ready for you to use. To verify the application has a valid license, the top application bar will have one of the following:
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HOWEVER, if a valid license was not found available, the application will revert to DEMO mode, as indicated by:
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If revert to demo,
- Verify AutoPIPE version selected above matches the license available in Tools> Settings> License
Management Tools> Product list. - Verify license is available, Tools> Settings> License Management Tools> available column next to product selected
- Verify the internet connection and server connection.
- Verify Select Server XM Dashboard Settings (i.e. Application restrictions, user restrictions, etc...) http://selectserver.bentley.com/bss/admin/
Contact Bentley License Team
If your application is not licensed correctly due to License Management Tool issues, please contact the Bentley License department to verify your account status.
Troubleshooting:
1. Can see thru the application to the desktop:
Fix: Please try the following suggestions (#3 fixes most occurrences):
a. Does the computer meet the minimum requirements? See help> Contents> Bentley AutoPIPE> Getting Started> Installation andAuthorization> Installation> System requirements
b. Change hardware acceleration inside AutoPIPE, View> Setting> Uncheck Enable hardware acceleration.
c. Change computer display properties:
If running:
WinXP :
Change computer display properties: Control Panel> Display> Settings tab> Advanced button> Troubleshoot Tab> select hardware acceleration = none. Then try to open a model in AutoPIPE.
Win7:
1. Choose Start > Control Panel.
2. Double click Personalization and select Display Settings.
3. Click Advanced Settings.
4. Click Change Settings on the Troubleshooting tab.
5. Move the Hardware Acceleration slider to None.
6. Click Apply and then click OK to accept the new setting and close the dialog box.
7.Click OK to close the Display Properties dialog box
If the dialog is grayed out, your video card will not let you change the setting, contact your graphic card manufacture and request a procedure to disable graphic acceleration update graphics card driver.
d. Does the computer meet the minimum requirements? See help> Contents> Bentley AutoPIPE> Getting Started> Installation and Authorization> Installation> System requirements
e. Change hardware acceleration inside AutoPIPE, View> Setting> Uncheck Enable hardware acceleration.
f. Change computer display properties: Control Panel> Display> Settings tab> Advanced button> Troubleshoot Tab> select hardware acceleration = none.
g. Control Panel> Display> Appearance> Effects> "Use transition effects for menus and tooltips " should be unchecked
h. Update computer’s OPENGL display drivers.
i. Disable virus protection or document management applications, and then try to run the program. Some software are reporting high CPU usage on PCs running windows.
2. Application Crashes on start-up
A. When you receive the following message:
“AutoPIPE application has encountered a problem and needs to close. We are sorry for the inconvenience.”
The error also indicates that further details about the error can be obtained by clicking a link. Clicking the link displays an error report that lists atioglx.dll as the offending library. This library is used by ATI graphics card.
Solution: Upgrading the graphics driver or reducing the graphics card hardware acceleration. See “Change computer display properties” above.
3. Visual Fortan run-time error; forrtl: sever (9) permission to access file denied
During installation or while using the application the following error appears:
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The problem with reading/writing this file can be caused by
a. User having no access to this folder (folder is read only)
b. File is read only, check file properties
c. No disk space on drive C: where temp folder is located
d. Change settings in the antivirus to exclude AutoPIPE and also .UND files.
See Also
Bentley AutoPIPE
External Links
Bentley Technical Support KnowledgeBase
Bentley LEARN Server
Comments or Corrections?
Bentley's Technical Support Group requests that you please submit any comments you have on this Wiki article to
the "Comments" area below. THANK YOU!
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