Applies To Product(s): AutoPIPE, Version(s): 2004, XM, & V8i Environment: N/A Area: Crashes Subarea: Original Author: Bentley Technical Support Group Problem: AutoPIPE crashes with the following date in the event error log: Faulting application name: autopipe.exe, time stamp: 0x523fc090 Faulting module name: ntdll.dll, time stamp: 0x521ea8e7 Exception code: 0xc0000005 Fault offset: 0x0002e8f3 Faulting process id: 0x1488 Faulting application start time: 0x01cf42da4b931956 Faulting application path: C:\Bentley\AutoPIPE V8i SELECTseries\autopipe.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll why and how to avoid it? Answer: If you are using Logitech products (i.e. mouse and keyboard) perform the following procedure: 1. Press Cntl+ALT+Del buttons, select " Start Task Manager " button. 2. A new dialog screen will appear, select the "Processes" tab. 3. Search the " Image Name " column for an application called SetPoint.exe 4. Using the mouse, right click on the "Setpoint.exe" name, and select "Properties" from the listing. 5. A new dialog will appear, select the "Details" tab. 6. What File version number is displayed? If the version is 4.xx.xx.x , this is the problem, continue to the next step. If the version is 6.xx.xx.x , this is the newer version that is OK. there maybe other issues causing the application to crash. You have the choice to continue with this procedure to see if it does indeed fix your issue or stop here. 7. Close all the dialog screens. 8. Open the computer control panel, under "A dd/Remove Programs " (Win XP) or " Program and Features" (Win 7), Uninstall the " Logitech SetPoint " application. 9. Go to the Logitech web page and download the latest driver for your keyboard / mouse. 10. Install the new drivers and reboot your computer. 11. Try to start Bentley AutoPIPE now, it should start without crashing now. WARNING: do not use the SETPOINT application's update feature as it does not correctly update the software, a full uninstall, download, re-install is needed. See Also Bentley AutoPIPE External Links Bentley Technical Support KnowledgeBase Bentley LEARN Server Comments or Corrections? Bentley's Technical Support Group requests that you please submit any comments you have on this Wiki article to the "Comments" area below. THANK YOU!
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